At Proximity Digital Platform, we strive to ensure customer satisfaction across all our digital products and service offerings. Please read our refund terms carefully before making a purchase.
 

1. Digital Products (eBooks, PNGs, Worksheets, Templates, etc.)
 

All digital products are non-refundable once delivered or downloaded, due to the irreversible nature of digital file sharing.

We do not offer refunds in cases such as:

• Accidental purchase

• Change of mind

• Compatibility issues (please check file formats before buying)
   

Refunds may be considered only if:

• You were charged twice for the same product

• The file is corrupt and we are unable to provide a working replacement

• The product was not delivered and we fail to resolve the issue within 5 business days

To report a valid issue, contact [your email] within 3 days of purchase with your order details.

 

2. Service-Based Products (Design, Marketing, Custom Work)
 

Refunds for services are handled case-by-case and are subject to the stage of project completion.
 

Refunds are NOT provided if:

• Work has already started or been delivered

• The client delays communication or approvals

• Project scope changes mid-way without mutual agreement
   

Partial refunds may be offered only if:

• The project is cancelled before significant work begins

• There is a failure to deliver agreed services within a reasonable timeline, despite full cooperation from the client
   

All service cancellations must be requested in writing to proximitydigitalplatform@gmail.com

 

3. Contact & Support
 

We’re here to help. For any support or refund concerns, please reach out at proximitydigitalplatform@gmail.com within the timelines specified.